Agreed service levels
Response and resolution targets set together and reported on.
- Priority-based response times
- Defined escalation paths
- Monthly service reports
- Regular review meetings
Managed
services.
We take ongoing responsibility for your applications and IT — monitoring, support, maintenance and steady improvement — under service levels agreed up front.
Systems don't stand still after launch. Someone has to watch them, fix them and keep them current. We do that work, every day.
What we manage
Pick the scope that fits — a single application, your cloud environment or your wider IT estate.
- 01
Application support
Bug fixes, small enhancements and performance tuning for the software your business runs on, whether we built it or not.
- 02
Monitoring & incident response
Uptime, performance and error monitoring with alerts routed to engineers who know your systems.
- 03
Infrastructure management
Servers, cloud resources, backups and patching kept in order and documented.
- 04
IT help desk
A single point of contact for your staff's day-to-day IT issues, from access requests to device problems.
Support you can measure
Clear commitments, visible work and a team that gets to know your systems.
Proactive, not reactive
Problems found and fixed before your users notice them.
- Health checks & audits
- Patch & update schedules
- Capacity forecasting
- Trend analysis on incidents
Knowledge that stays
What we learn about your systems is written down and shared.
- Runbooks & documentation
- Change records
- Known-issue tracking
- Clean handover on request
How we take over
- 01
Assessment
We review your systems, current support setup and pain points, and agree on scope and service levels.
- 02
Knowledge transfer
We document your environment, set up access and monitoring, and learn from whoever runs it today.
- 03
Transition
Support moves to our team in a planned handover, with a period of shared responsibility.
- 04
Steady state
Day-to-day support and maintenance, with regular reports and a running list of improvements.
You ask. We answer.
Can you support software you didn't build?
Yes. We start with a knowledge-transfer phase to learn the codebase and infrastructure, then document what we find before we take on support.
How are service levels decided?
We agree on them together, based on how critical each system is to your business. Targets, priorities and escalation paths are written into the agreement.
Is pricing fixed or based on hours?
We offer both. Many clients choose a fixed monthly scope with a block of hours for enhancements; others prefer pay-as-you-go. We'll recommend what fits your usage.
Can we bring support back in-house later?
Yes. Because everything is documented as we go, we can hand over to your team or another provider whenever you choose.
Ready to hand off the day-to-day?
Tell us what you need supported, and we'll propose a scope and service levels that fit.